We understand life happens and things change, you have to make changes with the reservations in email, or contacting Moose Cab&Tours over the phone.
Once reservations have been made, tour space is held with full payment.
If the booking is canceled more than fourteen days before the reserved tour/transportation date, the full refund is issued in 30 days.
If you would like to receive credit for future travel to Alaska equalling the full amount of all payments made, we can help you out with that.
Because we are unable to sell a cancelled tour on such short notice, for short notice or/and no show we have a strict no-refund policy.
If we cannot travel due to the weather conditions beyond our control, or any other issues arise, we will reschedule your tour, or we will rebook a tour for you with one of our partner companies. There is no refund due to the lack of Aurora's, Mother Nature makes the rules.